Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Our customer help Dept is on duty 24x7 to respond to each of your support requests. Each ticket you submit to us will be resolved within less than 60 mins. If your case requires help from one of our administrators, we are going to forward the ticket to the technician on duty and will notify you that the case is under control.

  • Top quality support service

  • Expert Customer Support Service

  • We offer 7 days a week client help and support through a ultra–fast ticketing program incorporated into your Control Panel. You could email us whenever you want about any of the programs that come pre–installed on the virtual server, such as the desired Linux OS, the server management panel and our custom made Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Hosting Control Panel that is available cost–free with your VPS features an included collection of articles. You’ll see a selection of comprehensive how to articles and a variety of step by step video courses that present all the standard web site maintenance jobs. You can access them by pressing the Help or Video keys in the right part of each Control Panel section.