1 hour ticket response
Timely support is our leading objective and that’s why we’ve got a team of skilled support engineers who are prepared to provide a rapid response to any question that you could possibly have. Just post your trouble ticket from the Web Hosting Control Panel and we’ll respond back to you within one hour in the worst case scenario. Actually, we strive hard and aim for a twenty–minute technical support ticket response time.
A Top–Quality Technical Support Service
Our support team representatives have considerable experience in the Linux shared hosting service arena and are competent enough to find a prompt solution to your problem. If, however, the matter at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Intuitive Help Center Section
Included in the Web Hosting Control Panel is an easy–to–navigate Help section, which offers you different information sources. You can search through a regularly updated knowledge base offering web hosting account administration articles and website management articles, check out our step–by–step video tutorials or browse the F.A.Q. archive.