Client Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be attended to within maximum sixty minutes after the support ticket or email was submitted. If your issue requires further assistance from an admin, we’ll forward the trouble ticket or the email to the person in charge and we will leave a comment to inform you that more time will be needed for discovering a solution. Furthermore if you order our Managed Servers package, all of the server administration tasks included there will be executed whenever you specify.
A Premium Customer Care Service
Our client support team will be available to you twenty–four–seven should you need help while working with our Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the server. And if you need assistance with the standard admin tasks on your dedicated web hosting server, you can examine our Managed Servers package, that includes data backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Area
We have equipped the Web Hosting Control Panel with a circumstantial knowledge base, which offers detailed explanations of all its features and functionalities. What’s more, we have prepared exhaustive video tutorials that will further instruct you how to perform a specific task or resolve a frequently experienced problem. The educational articles and the tutorial videos are readily reachable from each section of the Web Hosting Control Panel via the Help and Videos buttons in the top right corner.