Find out what web hosting providers mean when they say "phone support".
There are plenty of shared hosting suppliers out there, still many of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The type of support that you can get through this particular way of communication may vary based on the provider - several of them provide you with dedicated telephone support, while others offer basic and customer support only as some matters are more time-consuming and it would be a lot less difficult to be resolved through a support ticket, especially when the issue has to be escalated. Nonetheless, it's good to find that you could always contact your web hosting provider because there're tons of small problems that can be managed easily and in a timely manner with a call, not mentioning that you'll be able to get additional info about the services before you become a client.
Phone Support in Shared Hosting
Because we have live phone support 14 hours a day, you can get in touch with us and consult with one of our customer support agents to learn more about the Linux shared hosting service
that we offer and ensure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we have telephone numbers on three different continents so you are able to call the one nearer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you'll be able to call us about general and billing issues, and about some technical matters. In case the problem is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will enable both you and our technical support crew to monitor the info given by both sides.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs daily as a part of the support services for each semi-dedicated server
package that we offer. Considering the fact that some issues are more complex and time-consuming, you will need to open a support ticket if you come across such an issue, but for all the billing, general or minor technical issues you can always phone us and we will assist you right away in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our top-notch cloud platform or you're able to get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia along with an international number, which means that you can call the one which is nearer to where you live.