Should you ever experience a problem with your site and be incapable of rectifying it yourself, ask the web hosting provider’s tech support team to assist you to bring the site back online. A swift solution would be the most optimal scenario, but lots of companies respond within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if your problem can be swiftly solved, your site may not function correctly or it may not be available whatsoever for a long interval, so you may lose potential customers since it is extremely unlikely that anybody will be willing to come back to a website that’s inoperative. Because of this, you have to make sure not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a well-timed fashion. If a software app update doesn’t go smoothly or you delete something by accident, for instance, the site must be restored promptly in order to avoid extended downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any technical support ticket that you submit or any email that you send is just one hour, even if you contact us during weekends and legal holidays. Irrespective of the essence of your enquiry or problem, we’ll lend you a hand momentarily and will provide you with the necessary info to fix any problem with your sites. The actual reply time usually does not surpass 15-20 minutes, which goes to say that you can just forget about waiting for hours and hours to get an issue fixed or what is even worse – waiting around a whole day only to receive a reply that more info is necessary whilst nothing is resolved. We will give you assistance in an instant since we are aware of exactly how precious time can be in the dynamic electronic world. The 60-minute response guarantee applies to any technical or billing inquiry that you may have connected with our Linux shared hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a helpdesk ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you will have an answer within no more than 60 minutes. You can get in touch with us whenever you want in regards to general, billing or technical matters and considering that we will be at your service 24 hours a day, 7 days a week, 365 days a year, you will invariably receive assistance right on the spot. Based on the particular question or issue, we will provide you with more info, solve the problem if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to adjust a given setting for an Internet application that we can’t access. You can forget about waiting around for an entire day for each answer. The fact is, in most cases we respond to emails and tickets within no more than twenty-twenty five minutes.