A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It is an efficient way to get some info about the web hosting services or have some problem resolved since you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower chance of errors any time you exchange info such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. What's more, you are able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone charges that you'll need to pay in case you're calling to a different country.
Live Chat Support in Shared Hosting
As we consider the fact that a great number of situations are often resolved if you talk to a live person, we provide a live chat service for all our prospective and current clients. Our chat is online every day and our customer care representatives can assist you with a wide range of questions and troubles. If you aren't our client yet, you can find out more about our shared hosting plans and the web hosting platform in general so as to make sure that your web sites will work properly on our servers. If you already have an account and you have some questions or you experience any problems with some of our solutions, you will be able to join us on our live chat and we will supply you with the required details or help you troubleshoot the problem. You will need to open a support ticket for specific troubles that require more time or the help of a system administrator, still for a lot of basic issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, so when you have any questions for our semi-dedicated service, you'll be able to contact our customer care team anytime no matter if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and difficulties, still we can help you with many technical questions too. We will help you select the proper plan for your web sites in case you don't have an account yet, we can respond to any billing questions or concerns you could have or we can assist you with setting up your new email address on your computer or smartphone - all this will be done timely because our live chat service is accessible all the time, each and every day. Any time you need assistance, you'll be able to speak to a representative and save a long time.