There are a handful of ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It’s the easiest form of communication for different reasons. If no tech support team member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste large pieces of information without having to worry about typographical mistakes, and in case a particular issue requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you need to supply info or to follow guidelines, you will need to use no less than 2 separate interfaces and this number could increase in case you desire to administer multiple domains. On top of that, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting service feature an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything associated with the hosting service itself in the very same place – payments, website files, emails, tickets, etc., eliminating the necessity to use different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with just a few mouse clicks without needing to log out of your Control Panel. During the process, you can pick a category and our system will offer you a number of informative articles, which will supply you with more info and which may help you fix any particular problem even before you post a ticket. We guarantee a response time of maximum 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated service, which suggests that you will not need a separate support platform to contact our technical support team – you can do that on the spot in case you run into a challenge. Submitting a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. With our clever search functionality, you can quickly track down any ticket that you have submitted in the past. You can post a ticket at any given moment whatsoever since our customer care staff members are at your disposal night and day and answer in no more than 60 minutes, even though it rarely takes that much to get support. With Hepsia, you will have everything in one single location and you can forget about needing to use two or more platforms to fix a simple problem.