There are a handful of ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It’s the easiest form of communication for different reasons. If no tech support team member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste large pieces of information without having to worry about typographical mistakes, and in case a particular issue requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you need to supply info or to follow guidelines, you will need to use no less than 2 separate interfaces and this number could increase in case you desire to administer multiple domains. On top of that, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.