24/7 Customer Support
Why is the provision of an effective customer support service crucial on today?s hosting marketplace? Which are the common customer support channels?
Being able to communicate with your shared hosting supplier whenever you have any questions or experience any issues is important and how quickly they'll answer back and take action is essential, in particular when your website is business-oriented, as longer downtime could mean losing potential customers. The support solutions are, in addition an easy way to distinguish actual suppliers from resellers. The second typically respond just to emails or support tickets and you may have to wait for a whole day or longer to get an answer. When your issue involves a couple of replies, you'll end up losing days so as to get a basic problem resolved. With an authentic and reputable web hosting supplier, you will be able to get in touch with the support team anytime and get a prompt reply no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and tech support for our Linux shared hosting service
. Even if you are not our customer yet and you have some questions, we can assist you right away and supply you with the necessary information, in order to give you the choice to make the very best decision when you buy your new web hosting account. We are available anytime, including holidays and weekends, and we supply several means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers internationally, therefore you will be able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive timely help, in particular when your website is not running efficiently for some reason. All our semi-dedicated service
feature 24/7 customer and tech support, consequently if anything comes up, you are able to use several ways to contact us - phone line with several local numbers worldwide, live chat, email messages and tickets. The first two methods are for billing, pre-sales and common matters, so that in case you don't have an account yet, for instance, you're able to receive extra information regarding our solutions, or we will assist you with uncomplicated tech problems. The next two methods are for solely technical problems or everything that's more time-consuming since it is easier to track the communication between you and our tech support crew. The warranted max response time for them is just one hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day to get assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server
from our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you are an existing customer and you want assistance with a technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an email and we'll handle the problem and send you a response within one hour. The response time is warranted 24/7, including weekends and holidays, but for the majority of problems it takes a maximum of 30 mins to get support. Our support service covers the VPS and all pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone when you operate an entire server, so each and every dedicated server
that we provide includes 24/7 support with 1-hour response time warranty regardless of the problem. The service is absolutely free for all the issues with the server or the software that was installed by our admins through the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual reply time for both rarely surpasses 30 minutes since we have admins available 24 / 7. If you want general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you could employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to include to your server package from the billing Control Panel.